Check Inn Co., Ltd. (hereinafter referred to as the "Company") recognizes the importance of protecting customers' personal information, and will comply with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and strive to handle and protect personal information appropriately in accordance with the following privacy policy (hereinafter referred to as this "Privacy Policy").
In this Privacy Policy, "personal information" means personal information as defined in Article 2, Paragraph 1 of the Personal Information Protection Act, namely, information relating to a living individual that can identify the specific individual by the name, date of birth, or other description contained in such information (including information that can be readily collated with other information and thereby identify the specific individual), or information that contains an individual identification code.
The Company may collect the following information:
(1) Name, company name / property name, department name, and job title
(2) Telephone number, e-mail address, postal address, and other contact information
(3) Information concerning contracts for and use of the Company's products and services (hereinafter collectively referred to as the "Services")
(4) Information concerning payments (excluding full credit card numbers)
(5) Records of inquiries and the Company's responses to them
(6) Application information for seminars, events, webinars, exhibitions, campaigns, and the like
(7) Information concerning devices and usage, such as cookies, advertising identifiers, IP addresses, browsing history, and website usage
The Company will use customers' personal information for the following purposes:
(1) To provide the Company's products and services (hereinafter collectively referred to as the "Services")
(2) To provide information about the Services and respond to inquiries, etc.
(3) To respond to acts that violate the Company's terms, policies, etc. concerning the Services (hereinafter referred to as the "Terms, etc.")
(4) To notify customers of changes to the Terms, etc. concerning the Services and other similar matters
(5) To analyze and process the usage of the Services, the content of inquiries, and other information using analytics tools, business support tools, AI, and other technologies used by the Company, in order to improve and streamline internal operations, improve the Services, develop new services, and the like
(6) To accept applications for, provide participation information on, operate, request surveys regarding, send materials for, and make related communications concerning seminars, events, webinars, exhibitions, campaigns, etc. held or participated in by the Company
(7) To provide information on the Services, seminars, events, materials, campaigns, etc., conduct sales activities, contact customers regarding business meeting opportunities, conduct marketing activities, and manage prospective customers
(8) To create statistical data processed into a form that cannot identify individuals, in connection with the Services
(9) To prevent unauthorized use of the Services and respond to unauthorized use when it occurs
(10) For other purposes incidental to the above purposes of use
The Company may handle personal information of guests and persons making reservations — such as their names, contact information, reservation information, stay information, and other personal information — as entrusted by accommodation providers and other business operators that use the Services (hereinafter referred to as "Client Properties"). In such cases, the Company, as a trustee under the Personal Information Protection Act, will handle such information only within the scope necessary to achieve the purposes of use, in accordance with the instructions of the Client Property and the entrustment agreement.
For inquiries or requests for disclosure, etc. regarding personal information handled on behalf of a Client Property, please contact, in principle, the Client Property that entrusted such information to the Company.
The Company may change the purposes of use of personal information within a scope reasonably deemed to be relevant to the original purposes, and will notify customers of or publicly announce any such change.
Except as permitted by the Personal Information Protection Act and other laws and regulations, the Company will not handle personal information beyond the scope necessary to achieve the purposes of use without the customer's consent.
The Company will acquire personal information properly and will not acquire it by deceit or other improper means.
All advance payments on the Services are made by credit card via third-party payment services, and the Company does not acquire complete credit card information, except for access tokens for such third-party payment services.
The Company will exercise necessary and appropriate supervision over its employees to ensure the secure management of personal information against risks such as loss, destruction, alteration, and leakage.
The Company will manage the information entrusted to it by customers appropriately and carefully, and will take the security control measures set forth below to prevent leakage, loss, misuse, alteration, and unauthorized access. In addition, when information is provided via telecommunication means, the Company will strive to ensure security through security technologies such as SSL (Secure Socket Layer) encrypted communication, in preparation for interception by third parties in transit.
Organizational security control measures: The Company will appoint a person responsible for the handling of personal information, and will inspect and review the status of handling as necessary.
Human security control measures: The Company will provide its employees with the necessary education and training on the appropriate handling of personal information.
Physical security control measures: The Company will manage, as necessary, the areas where personal information is handled, as well as the relevant devices and media, in order to prevent theft, loss, and the like.
Technical security control measures: The Company will implement access controls to personal information databases (establishment and management of access privileges) and system measures to prevent unauthorized access.
Understanding of the external environment: The Company will keep itself informed of the systems concerning the protection of personal information in the countries (including foreign countries) where the servers and cloud services storing personal data are located, and will implement appropriate security control measures. When personal information is stored on servers managed by foreign business operators, the Company will strictly manage access privileges and the like to such servers.
The Company may outsource part of the handling of information entrusted by customers, etc. to external contractors in order to improve the quality of the Services and for the convenience of customers, etc.; in such cases, the Company will instruct and supervise the contractors to ensure appropriate management. Outsourcing that involves the input of personal information into data processing services such as generative AI tools will likewise be subject to contractor management, and the Company will confirm that security control measures are ensured.
The Company will not provide personal information to third parties without the prior consent of the customer, except where disclosure is permitted under the Personal Information Protection Act and other laws and regulations.
However, the following cases will be treated as not constituting "provision to a third party" under the law:
(1) Where the Company entrusts all or part of the handling of personal information to external contractors within the scope necessary to achieve the purposes of use (Article 27, Paragraph 5, Item 1 of the Personal Information Protection Act)
(2) Where personal information is provided in connection with the succession of business due to a merger or other reasons (Item 2 of the same paragraph of the same article)
(3) Where personal information is jointly used with specific parties, and certain matters concerning such joint use have been, in advance, notified to the person or publicly announced (Article 27, Paragraph 5, Item 3 of the same Act)
In addition, even without the customer's consent, the Company may exceptionally provide personal information to third parties in the following cases:
(4) Where the provision is based on laws and regulations (Article 27, Paragraph 1, Item 1 of the same Act)
(5) Where necessary for the protection of a person's life, body, or property, and it is difficult to obtain the customer's consent (Article 27, Paragraph 1, Item 2 of the same Act)
(6) Where particularly necessary for improving public health or promoting the sound growth of children, and it is difficult to obtain the customer's consent (Item 3 of the same paragraph)
(7) Where a national government agency, a local government, or another public agency requests the provision of personal information based on laws and regulations, etc., and there is no reasonable ground to refuse such provision (Item 4 of the same paragraph)
(8) Where necessary to protect the rights, property, or other interests of the Company or a third party within the scope permitted by laws and regulations, such as responding to unauthorized access, threats, or other illegal acts
(9) Other cases permitted under the Personal Information Protection Act and other laws and regulations
For the purposes of understanding the usage of the Company's websites and Services, delivering advertisements and measuring their effectiveness, improving marketing measures, and detecting and preventing unauthorized use, the Company may collect information such as cookies, advertising identifiers, IP addresses, browsing history, and website usage, and may use such information by collating or linking it with the customer's personal information held by the Company.
(1) To personalize the Services and improve their convenience
(2) To detect and prevent unauthorized use
(3) To analyze and improve the quality of the Services
When the Company receives personally referable information from a third party and acquires it as personal data, the Company will carry out the necessary confirmations and other procedures in accordance with the Personal Information Protection Act and other applicable laws and regulations.
When the Company is requested by a customer to disclose retained personal data (including records concerning provision to third parties) pursuant to the provisions of the Personal Information Protection Act, the Company will disclose it to the customer without delay after confirming that the request has been made by the customer themselves (if no such retained personal data exists, the Company will notify the customer to that effect). However, this does not apply where the Company is not obligated to disclose such data under the Personal Information Protection Act or other laws and regulations.
When the Company is requested by a customer to correct, add, or delete (hereinafter referred to as "correct, etc.") the content of retained personal data pursuant to the provisions of the Personal Information Protection Act on the grounds that the content is not true, the Company will, after confirming that the request has been made by the customer themselves, conduct the necessary investigation without delay within the scope necessary to achieve the purposes of use, and, based on the results, correct, etc. the content of the retained personal data and notify the customer to that effect (if the Company decides not to correct, etc. such data, it will notify the customer to that effect). However, this does not apply where the Company is not obligated to correct, etc. such data under the Personal Information Protection Act or other laws and regulations.
When the Company is requested by a customer, pursuant to the provisions of the Personal Information Protection Act, to suspend the use of, erase, or suspend the provision to third parties of (hereinafter referred to as "suspend the use, etc. of") the customer's retained personal data, on the grounds that such data is being handled beyond the scope of the purposes of use publicly announced in advance, that it is being handled in a manner likely to foster or induce illegal or unjust acts, that it was acquired by deceit or other improper means, that the Company no longer needs to use it, that it has been subject to a leakage or the like, or that the customer's rights or legitimate interests are otherwise likely to be harmed by the Company's handling, and where it is found that the request has merit, the Company will, after confirming that the request has been made by the customer themselves, suspend the use, etc. of the retained personal data without delay and notify the customer to that effect. However, this does not apply where the Company is not obligated to suspend the use, etc. of such data under the Personal Information Protection Act or other laws and regulations.
The Company's Services may use cookies and similar technologies. These technologies help the Company understand the usage of the Services and contribute to service improvement. Users who wish to disable cookies may do so by changing their web browser settings. However, please note that if cookies are disabled, some functions of the Company's Services may become unavailable.
(1) On the Company's websites and Services, information about customers may be transmitted to external service providers (such transmissions are hereinafter referred to as "Information Transmission Instruction Communications").
(2) For details on the use of cookies and similar technologies and on Information Transmission Instruction Communications, please refer to the "External Transmission Policy."
The Company will review the operational status of its handling of personal information as appropriate and strive for continuous improvement. The Company will give notice of, or publicly announce, material changes by posting on the Company's website or by other appropriate means. For changes that require consent under laws and regulations, the Company will obtain consent in the manner prescribed by the Company.
For requests for disclosure, etc., opinions, questions, complaints, and other inquiries concerning the handling of personal information, please contact the following:
4F Daigo Shimizu Building, 3-26-8 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan
Check Inn Co., Ltd.
Representative Director: Kentaro Tanaka
(Privacy Contact)
Check Inn Co., Ltd. Corporate Group, Legal & Compliance Team
TEL: 03-6843-4680 (Business hours: weekdays, 10:00 a.m. to 6:00 p.m.)
E-mail: support+legal＠checkinn.jp
Established: October 1, 2021
Revised: July 15, 2026
Check Inn Co., Ltd. (hereinafter referred to as the "Company") recognizes the importance of protecting customers' personal information, and will comply with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and strive to handle and protect personal information appropriately in accordance with the following privacy policy (hereinafter referred to as this "Privacy Policy").
In this Privacy Policy, "personal information" means personal information as defined in Article 2, Paragraph 1 of the Personal Information Protection Act, namely, information relating to a living individual that can identify the specific individual by the name, date of birth, or other description contained in such information (including information that can be readily collated with other information and thereby identify the specific individual), or information that contains an individual identification code.
The Company may collect the following information:
(1) Name, company name / property name, department name, and job title
(2) Telephone number, e-mail address, postal address, and other contact information
(3) Information concerning contracts for and use of the Company's products and services (hereinafter collectively referred to as the "Services")
(4) Information concerning payments (excluding full credit card numbers)
(5) Records of inquiries and the Company's responses to them
(6) Application information for seminars, events, webinars, exhibitions, campaigns, and the like
(7) Information concerning devices and usage, such as cookies, advertising identifiers, IP addresses, browsing history, and website usage
The Company will use customers' personal information for the following purposes:
(1) To provide the Company's products and services (hereinafter collectively referred to as the "Services")
(2) To provide information about the Services and respond to inquiries, etc.
(3) To respond to acts that violate the Company's terms, policies, etc. concerning the Services (hereinafter referred to as the "Terms, etc.")
(4) To notify customers of changes to the Terms, etc. concerning the Services and other similar matters
(5) To analyze and process the usage of the Services, the content of inquiries, and other information using analytics tools, business support tools, AI, and other technologies used by the Company, in order to improve and streamline internal operations, improve the Services, develop new services, and the like
(6) To accept applications for, provide participation information on, operate, request surveys regarding, send materials for, and make related communications concerning seminars, events, webinars, exhibitions, campaigns, etc. held or participated in by the Company
(7) To provide information on the Services, seminars, events, materials, campaigns, etc., conduct sales activities, contact customers regarding business meeting opportunities, conduct marketing activities, and manage prospective customers
(8) To create statistical data processed into a form that cannot identify individuals, in connection with the Services
(9) To prevent unauthorized use of the Services and respond to unauthorized use when it occurs
(10) For other purposes incidental to the above purposes of use
The Company may handle personal information of guests and persons making reservations — such as their names, contact information, reservation information, stay information, and other personal information — as entrusted by accommodation providers and other business operators that use the Services (hereinafter referred to as "Client Properties"). In such cases, the Company, as a trustee under the Personal Information Protection Act, will handle such information only within the scope necessary to achieve the purposes of use, in accordance with the instructions of the Client Property and the entrustment agreement.
For inquiries or requests for disclosure, etc. regarding personal information handled on behalf of a Client Property, please contact, in principle, the Client Property that entrusted such information to the Company.
The Company may change the purposes of use of personal information within a scope reasonably deemed to be relevant to the original purposes, and will notify customers of or publicly announce any such change.
Except as permitted by the Personal Information Protection Act and other laws and regulations, the Company will not handle personal information beyond the scope necessary to achieve the purposes of use without the customer's consent.
The Company will acquire personal information properly and will not acquire it by deceit or other improper means.
All advance payments on the Services are made by credit card via third-party payment services, and the Company does not acquire complete credit card information, except for access tokens for such third-party payment services.
The Company will exercise necessary and appropriate supervision over its employees to ensure the secure management of personal information against risks such as loss, destruction, alteration, and leakage.
The Company will manage the information entrusted to it by customers appropriately and carefully, and will take the security control measures set forth below to prevent leakage, loss, misuse, alteration, and unauthorized access. In addition, when information is provided via telecommunication means, the Company will strive to ensure security through security technologies such as SSL (Secure Socket Layer) encrypted communication, in preparation for interception by third parties in transit.
Organizational security control measures: The Company will appoint a person responsible for the handling of personal information, and will inspect and review the status of handling as necessary.
Human security control measures: The Company will provide its employees with the necessary education and training on the appropriate handling of personal information.
Physical security control measures: The Company will manage, as necessary, the areas where personal information is handled, as well as the relevant devices and media, in order to prevent theft, loss, and the like.
Technical security control measures: The Company will implement access controls to personal information databases (establishment and management of access privileges) and system measures to prevent unauthorized access.
Understanding of the external environment: The Company will keep itself informed of the systems concerning the protection of personal information in the countries (including foreign countries) where the servers and cloud services storing personal data are located, and will implement appropriate security control measures. When personal information is stored on servers managed by foreign business operators, the Company will strictly manage access privileges and the like to such servers.
The Company may outsource part of the handling of information entrusted by customers, etc. to external contractors in order to improve the quality of the Services and for the convenience of customers, etc.; in such cases, the Company will instruct and supervise the contractors to ensure appropriate management. Outsourcing that involves the input of personal information into data processing services such as generative AI tools will likewise be subject to contractor management, and the Company will confirm that security control measures are ensured.
The Company will not provide personal information to third parties without the prior consent of the customer, except where disclosure is permitted under the Personal Information Protection Act and other laws and regulations.
However, the following cases will be treated as not constituting "provision to a third party" under the law:
(1) Where the Company entrusts all or part of the handling of personal information to external contractors within the scope necessary to achieve the purposes of use (Article 27, Paragraph 5, Item 1 of the Personal Information Protection Act)
(2) Where personal information is provided in connection with the succession of business due to a merger or other reasons (Item 2 of the same paragraph of the same article)
(3) Where personal information is jointly used with specific parties, and certain matters concerning such joint use have been, in advance, notified to the person or publicly announced (Article 27, Paragraph 5, Item 3 of the same Act)
In addition, even without the customer's consent, the Company may exceptionally provide personal information to third parties in the following cases:
(4) Where the provision is based on laws and regulations (Article 27, Paragraph 1, Item 1 of the same Act)
(5) Where necessary for the protection of a person's life, body, or property, and it is difficult to obtain the customer's consent (Article 27, Paragraph 1, Item 2 of the same Act)
(6) Where particularly necessary for improving public health or promoting the sound growth of children, and it is difficult to obtain the customer's consent (Item 3 of the same paragraph)
(7) Where a national government agency, a local government, or another public agency requests the provision of personal information based on laws and regulations, etc., and there is no reasonable ground to refuse such provision (Item 4 of the same paragraph)
(8) Where necessary to protect the rights, property, or other interests of the Company or a third party within the scope permitted by laws and regulations, such as responding to unauthorized access, threats, or other illegal acts
(9) Other cases permitted under the Personal Information Protection Act and other laws and regulations
For the purposes of understanding the usage of the Company's websites and Services, delivering advertisements and measuring their effectiveness, improving marketing measures, and detecting and preventing unauthorized use, the Company may collect information such as cookies, advertising identifiers, IP addresses, browsing history, and website usage, and may use such information by collating or linking it with the customer's personal information held by the Company.
(1) To personalize the Services and improve their convenience
(2) To detect and prevent unauthorized use
(3) To analyze and improve the quality of the Services
When the Company receives personally referable information from a third party and acquires it as personal data, the Company will carry out the necessary confirmations and other procedures in accordance with the Personal Information Protection Act and other applicable laws and regulations.
When the Company is requested by a customer to disclose retained personal data (including records concerning provision to third parties) pursuant to the provisions of the Personal Information Protection Act, the Company will disclose it to the customer without delay after confirming that the request has been made by the customer themselves (if no such retained personal data exists, the Company will notify the customer to that effect). However, this does not apply where the Company is not obligated to disclose such data under the Personal Information Protection Act or other laws and regulations.
When the Company is requested by a customer to correct, add, or delete (hereinafter referred to as "correct, etc.") the content of retained personal data pursuant to the provisions of the Personal Information Protection Act on the grounds that the content is not true, the Company will, after confirming that the request has been made by the customer themselves, conduct the necessary investigation without delay within the scope necessary to achieve the purposes of use, and, based on the results, correct, etc. the content of the retained personal data and notify the customer to that effect (if the Company decides not to correct, etc. such data, it will notify the customer to that effect). However, this does not apply where the Company is not obligated to correct, etc. such data under the Personal Information Protection Act or other laws and regulations.
When the Company is requested by a customer, pursuant to the provisions of the Personal Information Protection Act, to suspend the use of, erase, or suspend the provision to third parties of (hereinafter referred to as "suspend the use, etc. of") the customer's retained personal data, on the grounds that such data is being handled beyond the scope of the purposes of use publicly announced in advance, that it is being handled in a manner likely to foster or induce illegal or unjust acts, that it was acquired by deceit or other improper means, that the Company no longer needs to use it, that it has been subject to a leakage or the like, or that the customer's rights or legitimate interests are otherwise likely to be harmed by the Company's handling, and where it is found that the request has merit, the Company will, after confirming that the request has been made by the customer themselves, suspend the use, etc. of the retained personal data without delay and notify the customer to that effect. However, this does not apply where the Company is not obligated to suspend the use, etc. of such data under the Personal Information Protection Act or other laws and regulations.
The Company's Services may use cookies and similar technologies. These technologies help the Company understand the usage of the Services and contribute to service improvement. Users who wish to disable cookies may do so by changing their web browser settings. However, please note that if cookies are disabled, some functions of the Company's Services may become unavailable.
(1) On the Company's websites and Services, information about customers may be transmitted to external service providers (such transmissions are hereinafter referred to as "Information Transmission Instruction Communications").
(2) For details on the use of cookies and similar technologies and on Information Transmission Instruction Communications, please refer to the "External Transmission Policy."
The Company will review the operational status of its handling of personal information as appropriate and strive for continuous improvement. The Company will give notice of, or publicly announce, material changes by posting on the Company's website or by other appropriate means. For changes that require consent under laws and regulations, the Company will obtain consent in the manner prescribed by the Company.
For requests for disclosure, etc., opinions, questions, complaints, and other inquiries concerning the handling of personal information, please contact the following:
4F Daigo Shimizu Building, 3-26-8 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan
Check Inn Co., Ltd.
Representative Director: Kentaro Tanaka
(Privacy Contact)
Check Inn Co., Ltd. Corporate Group, Legal & Compliance Team
TEL: 03-6843-4680 (Business hours: weekdays, 10:00 a.m. to 6:00 p.m.)
E-mail: support+legal＠checkinn.jp
Established: October 1, 2021
Revised: July 15, 2026